Support with a personal touch.

Keeping your print equipment performing at its best, with expert servicing and ongoing support you can rely on.

Remote Service

Proactive monitoring that spots issues early and keeps your business moving.

Recycling

Responsible recycling that supports your business and the environment.

On-Line Support

Fast, friendly support when you need it — without the wait.

Our Service & Support Ethic

At Copybox, service and support go far beyond fixing faults. We work as an extension of your business, We don’t just turn-up, fix a problem and disappear again. People still buy from people. There is no substitute for awesome support and at Copybox we live and work by this ethic, ensuring your print and document systems run smoothly, efficiently and securely at all times.

With over 30 years’ experience, our fully qualified engineers are here to keep your devices performing at their best. Whether it’s a simple paper jam, a drop in print quality or something more complex, we’ll get you back up and running quickly and efficiently.

We provide both reactive repairs and planned servicing, helping to prevent issues before they arise and extending the life of your equipment. And because we support products from all major manufacturers, we’re ideally placed to help businesses with mixed fleets of printers and copiers.

If a repair isn’t the most cost-effective option, we’ll always give you honest, practical advice on the best way forward — so you can make the right decision for your business.

Alongside maintenance, we also supply high-quality, great value ink and toner, recommending the most efficient options to help you reduce waste and keep costs under control.

Remote Service and Care

ineo Remote Care is an intelligent reporting system which connects your Develop print systems to us here at Copybox.

With ineo Remote Care, compatible devices can securely send meter readings, service alerts and information about toner levels directly to the Copybox service team. This allows us to monitor your equipment remotely and respond quickly if help is needed.

In many cases, we can easily adjust settings, reset systems, if necessary, and resolve minor issues remotely, helping to restore your printer without an engineer call-out. By identifying potential problems early, we can often prevent issues before they affect your business.
 
The result is faster support, fewer interruptions and the peace of mind that your print equipment is being monitored by our experienced service team, leaving you free to focus on running your business.
Recycling

Sustainability is at the heart of everything we do, which is why we supply energy-efficient devices from trusted manufacturers: Develop and Fujifilm, which have been designed with the environment in mind.

Our machines include features such as duplex printing as standard and energy-saving technologies that reduce power consumption without compromising performance. Many also use polymerised toner, which fuses at lower temperatures, helping to reduce overall energy use.

But our commitment doesn’t stop there.

We actively support our customers with the safe and responsible disposal of used parts and consumables. Our team personally collects items in specially designed cartons, ensuring they are recycled or disposed of in line with current WEEE regulations.

By helping you reduce waste, improve efficiency and recycle responsibly, we make it easier for your organisation to operate more sustainably.

On-line Support

We combine the convenience of online support with a genuinely personal approach to customer care.

Through video calls and remote access, our team can quickly diagnose issues, guide you through simple fixes, or carry out preventative checks, often in just a matter of minutes. This not only speeds up resolution times but also reduces disruption to your working day.

We still believe in the value of face-to-face service, but online support gives you immediate access to our expertise when time matters most.

By working closely with our customers, and partnering with trusted local IT providers, we are also able to support wider business needs, giving you a single, reliable point of contact for print, IT and telecoms support.